[Scspamcop] Re: SpamCop regard responses to complainants as abuse

[Vanguard]

"Anthony Edwards" <anthony.edwards at uk.easynet.net> wrote in message 
news:f1arsq$hc9$1 at news.spamcop.net...
> SpamCop have requested today that we no longer update complainants
> once abuse incidents are resolved, on the basis that "By and large,
> our users view responses from abuse desks as just more spam-related
> email clogging up their inbox".
>
> Now, obviously - SpamCop's service, SpamCop's rules.
>
> However, I am amazed that reporters of spam, whether making use of
> a semi-automated reporting service or otherwise, do not wish to be
> kept informed as to the outcome of their complaints.
>
> My view may be coloured by my own preference and prejudice -
> any time I send an abuse complaint, if I don't receive a credible
> response informing me in a timely manner that the incident has been
> investigated and appropriate Acceptable Use Policy enforcement action
> taken, my view of the integrity and hat colour of the ISP concerned
> reduces significantly.
>
> In contrast, if I do receive such a response, that encourages me to
> regard the ISP concerned as a white hat, responsible member of the
> Internet community.
>
> Is such an attitude outdated?  Is it now the concensus that responding
> to abuse complainants informing them that their complaint has been
> handled is abusive in and of itself?
>
> I would be interested in the views of SpamCop users who post here.


Spam abuse replies are as effective as delivery notices (i.e., when you 
send e-mail with a delivery receipt, not a read receipt, and *if* the 
receiving mail server bothers to send back a delivery notice).  They're 
just canned responses that never indicate that anyone actually saw them 
(other than you).  I don't consider them spam but I do consider them 
fluff e-mail just choking up more bandwidth and disk space.  After all, 
do you think those canned responses from abuse reports sent to Google 
Groups really mean Google is white hat?  Yeah, right.  Canned responses 
are just that.  They don't change the hat color at all.  Do you also 
feel less anxious because a cross-walk button exists that you can press 
but isn't connected to anything?  Those that use the canned responses 
realize they are nothing more than pacifiers.  Pacifiers are for the 
easily distracted.