[Scspamcop] Re: SpamCop regard responses to complainants as abuse

[Chris F. Willoughby]

I'd rather have *useful* responses than no responses at all.  General 
auto-acks don't really help but at least it lets you know they got your 
report. :)

Chris

"Anthony Edwards" <anthony.edwards at uk.easynet.net> wrote in message 
news:f1arsq$hc9$1 at news.spamcop.net...
> SpamCop have requested today that we no longer update complainants
> once abuse incidents are resolved, on the basis that "By and large,
> our users view responses from abuse desks as just more spam-related
> email clogging up their inbox".
>
> Now, obviously - SpamCop's service, SpamCop's rules.
>
> However, I am amazed that reporters of spam, whether making use of
> a semi-automated reporting service or otherwise, do not wish to be
> kept informed as to the outcome of their complaints.
>
> My view may be coloured by my own preference and prejudice -
> any time I send an abuse complaint, if I don't receive a credible
> response informing me in a timely manner that the incident has been
> investigated and appropriate Acceptable Use Policy enforcement action
> taken, my view of the integrity and hat colour of the ISP concerned
> reduces significantly.
>
> In contrast, if I do receive such a response, that encourages me to
> regard the ISP concerned as a white hat, responsible member of the
> Internet community.
>
> Is such an attitude outdated?  Is it now the concensus that responding
> to abuse complainants informing them that their complaint has been
> handled is abusive in and of itself?
>
> I would be interested in the views of SpamCop users who post here.
>
> -- 
> Anthony Edwards              *     anthony.edwards at uk.easynet.net
> Abuse Team Manager           *     Tel: 020 7900 4444
> Easynet Ltd                  *     DDI: 0161 888 3507
> http://www.uk.easynet.net    *     Fax: 0845 333 4503