[Scspamcop] Re: SpamCop regard responses to complainants as abuse

[Will Wilkinson]

In message <f1arsq$hc9$1 at news.spamcop.net>, Anthony Edwards 
<anthony.edwards at uk.easynet.net> writes
>SpamCop have requested today that we no longer update complainants
>once abuse incidents are resolved, on the basis that "By and large,
>our users view responses from abuse desks as just more spam-related
>email clogging up their inbox".
>
>Now, obviously - SpamCop's service, SpamCop's rules.
>
>However, I am amazed that reporters of spam, whether making use of
>a semi-automated reporting service or otherwise, do not wish to be
>kept informed as to the outcome of their complaints.
>
>My view may be coloured by my own preference and prejudice -
>any time I send an abuse complaint, if I don't receive a credible
>response informing me in a timely manner that the incident has been
>investigated and appropriate Acceptable Use Policy enforcement action
>taken, my view of the integrity and hat colour of the ISP concerned
>reduces significantly.
>
>In contrast, if I do receive such a response, that encourages me to
>regard the ISP concerned as a white hat, responsible member of the
>Internet community.
>
>Is such an attitude outdated?  Is it now the concensus that responding
>to abuse complainants informing them that their complaint has been
>handled is abusive in and of itself?
>
>I would be interested in the views of SpamCop users who post here.
>

You're one of the very few who bother to let me know that reports have 
been dealt with and I have to say that it does give a good impression of 
Easynet. I'd be disappointed to see the responses go and I certainly 
don't concur with SpamCop's view that this is just more spam related 
junk. If it was just an auto-responder saying that the report was 
received then I can see their point, but you are giving a positive 
response to a spam report.

So, in short, keep them coming - it lets me know that at least some of 
my reports are having an effect.

Best Regards

Will
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