[Scspamcop] SpamCop regard responses to complainants as abuse

[Anthony Edwards]

SpamCop have requested today that we no longer update complainants
once abuse incidents are resolved, on the basis that "By and large,
our users view responses from abuse desks as just more spam-related
email clogging up their inbox".

Now, obviously - SpamCop's service, SpamCop's rules.

However, I am amazed that reporters of spam, whether making use of
a semi-automated reporting service or otherwise, do not wish to be
kept informed as to the outcome of their complaints.

My view may be coloured by my own preference and prejudice -
any time I send an abuse complaint, if I don't receive a credible
response informing me in a timely manner that the incident has been
investigated and appropriate Acceptable Use Policy enforcement action
taken, my view of the integrity and hat colour of the ISP concerned
reduces significantly.

In contrast, if I do receive such a response, that encourages me to
regard the ISP concerned as a white hat, responsible member of the
Internet community.

Is such an attitude outdated?  Is it now the concensus that responding
to abuse complainants informing them that their complaint has been
handled is abusive in and of itself?

I would be interested in the views of SpamCop users who post here.

-- 
Anthony Edwards              *     anthony.edwards at uk.easynet.net
Abuse Team Manager           *     Tel: 020 7900 4444
Easynet Ltd                  *     DDI: 0161 888 3507
http://www.uk.easynet.net    *     Fax: 0845 333 4503